Your emails landing in spam? Let's get them delivered.
When a small business's email keeps going to junk, it's almost always down to a few authentication records not being set up right. I sort those out with you, over the phone, anywhere in the UK.
Modern mail providers — Gmail, Outlook, and the rest — quietly check that your email is really from you before they trust it. They do that with three records called SPF, DKIM and DMARC. If those aren't in place, or aren't quite right, your perfectly genuine emails get treated as suspicious and dropped into spam.
I go through your domain's settings with you, get those three records correct, and check the result — so the emails you send to customers actually reach them. This is for individual professionals and small businesses; it's a fixed, finite job, not an ongoing IT contract.
What this usually looks like
- Customers say your replies are landing in their junk folder.
- Email you send to Gmail or Outlook addresses bounces or disappears.
- Your domain is fairly new, or you've just moved mail provider.
- You've had a warning about SPF, DKIM or DMARC.
- Messages from your own address get flagged as suspicious.
- Newsletters or invoices you send aren't getting through.
Common questions
- What are SPF, DKIM and DMARC, in plain terms?
- They're three small records that tell the world's mail systems 'this email really is from me'. Set up correctly, they're what stops your genuine email being mistaken for spam. I'll handle the technical side and explain it as we go.
- Can you do this without me being technical?
- Yes. You don't need to understand DNS or email headers — that's my job. I'll talk you through anything I need you to click, slowly and clearly.
- Do you manage business mail servers too?
- No — I focus on individual Macs and small-business email deliverability, not company-wide mail servers or device management. If your need is bigger than that, I'll say so.
- How long does it take?
- Often a single session, though some changes take a little while to take full effect across the internet. I'll tell you what to expect and check it's working.
Sound like your Mac? Give me a call.
You speak straight to the person who does the fixing. Anywhere in the UK, over the phone — and you only pay once it's sorted.