New Mac, but your stuff didn't come across?
When photos, files or email don't make it onto a new Mac, a migration has usually half-finished. I'll help you get the rest across, over the phone, anywhere in the UK.
Setting up a new Mac is meant to be simple, and often it is — until something stops partway and you're left wondering where your photos went, why your email isn't there, or whether you've lost years of documents. The good news: in most cases nothing is lost, it just hasn't been moved across yet.
I'll work through it with you on the call — figuring out what came over, what didn't, and the safest way to bring the rest. Whether it's a Time Machine backup, the old Mac itself, or iCloud, we get your photos, files and email onto the new machine properly.
What this usually looks like
- Photos missing or only partly there on the new Mac.
- Documents and folders that didn't come across.
- Email set up again from scratch, with old messages gone.
- Migration Assistant stopped, stalled, or you skipped it.
- You still have the old Mac and aren't sure what to do with it.
- Files are 'somewhere' but you can't find them on the new machine.
Common questions
- Have I lost my photos and files for good?
- Almost always, no. When a migration half-finishes, the data is usually still safe on the old Mac, a backup, or iCloud — it just needs moving across properly. The first thing we do is find where it is.
- Can you help even if I've already started using the new Mac?
- Yes. We can bring your photos, files and email across after the fact — you don't have to wipe the new Mac and start over.
- What if I don't have the old Mac any more?
- If there's a Time Machine backup or your data is in iCloud, we can often still recover it. Tell me what you've got on the call and we'll work out the best route.
- Is it safe to do this remotely?
- Yes. You give a one-time code for each session that stops working the moment we hang up, I copy nothing for myself, and your files stay yours throughout.
Sound like your Mac? Give me a call.
You speak straight to the person who does the fixing. Anywhere in the UK, over the phone — and you only pay once it's sorted.